In August 2019, I woke up to my entire downstairs, flooded from a pipe burst under my kitchen sink. I was in complete shock, and instantly started to worry about my floors, cabinets, mold, and so much more because I wasn’t sure if the pipe burst right after I went upstairs for bed, or later in the night. The first thing I did was called Markesia in a panic because I didn’t know what my next steps would be. Within an hour, Markesia and one of her workers named Cliff, were at my home inspecting, making calls, giving suggestions, etc. I had never had anything like this happen before, but Markesia and her team took my worries away because they laid out a plan on what needed to be done.
I was so surprised and impressed with how fast DCS took care of the mitigation, damage, and rebuild. My insurance company even commented, saying that they had never seen a mitigation company respond as fast and DCS did. I honestly think DCS put pressure on my insurance company and made them move faster because we all know how slow insurance claims could go. Markesia and the DCS team were very professional, comforting, polite, and had excellent communication with me, as well as my insurance company. DCS followed-up and kept me up to date with everything during the entire process. Markesia gave me open access to her and reminded me that if there was anything I needed, I could call her directly with any questions or concerns. Any questions or concerns I did have, the DCS team made sure I had a clear understanding, and they were very informative about everything. My downstairs looked terrific in just a couple of weeks, and I was even able to pick out the cabinets I wanted, which I thought was extremely generous. Although the circumstances were unfortunate, I feel like I just had a home makeover because I am so amazed and satisfied with the ending results of my downstairs.
Markesia and the DCS team did an excellent job in this emergency because people like me would not have known where to start with a sink pipe burst. I highly recommend Ducere Construction Services for any damage, mitigation, or rebuild work. The entire time they worked on my home, I never once felt like they did not care about me. I truly felt like they cared about me and my home. Many companies will say call the insurance company and leave you waiting for weeks before you hear anything back about a plan or any next steps, but not Ducere Construction Services. Through the entire process, they made sure I comfortable from the beginning until the end.
What a blessing it has been to have Markesia and the DCS team, and if I even ended up in a situation like this again, there would be no questions about DCS being my first option.